Shipping policy

At Butters N Better, we take pride in crafting delicious, high-quality nut butters. To ensure you receive the freshest product possible, we prepare every batch fresh after receiving your order.

1. Order Processing & Fresh Batch Preparation

  • Made-to-Order Freshness: Because all products are prepared fresh upon order placement, please allow 1 to 2 business days for batch preparation and packaging before your order is dispatched.

  • Dispatch Days: Orders are processed and dispatched Monday through Saturday, excluding public holidays.

  • Order Modifications: If you need to change your delivery address or order details, please notify us within 12 hours of placing your order at buttersnbetter@gmail.com.

2. Shipping Rates & Delivery Timelines

We ship across India directly from our manufacturing unit in Ludhiana, Punjab. Estimated delivery timelines after dispatch are as follows:

Delivery Location Estimated Shipping Time
Within Punjab, Chandigarh, Haryana 3 to 5 business days
Rest of India (Outside Punjab) 5 to 7 business days
Note: Remote or non-serviceable pin codes may take an additional 1–2 business days. Estimated transit times may occasionally vary due to weather conditions, transport disruptions, or peak festive seasons.

3. Order Tracking

  • Once your package has been prepared and dispatched, you will receive an email and/or SMS containing your tracking number and a link to trace your shipment in real time.

  • If you do not receive tracking updates within 48 hours of placing your order, please reach out to us at buttersnbetter@gmail.com

4. Shipping Charges

  • Standard Shipping: Flat-rate shipping charges are calculated and displayed at checkout based on package weight and destination.

  • Free Shipping: We offer free shipping for a dynamic threshold cart value.

5. Damaged, Tampered, or Missing Deliveries

Because we produce perishable food items, preserving quality during transport is our top priority.

  • Inspection upon Arrival: Please do not accept any package that appears open, severely damaged, or tampered with at the time of delivery.

  • Damaged Goods: If your product arrives damaged or broken, please take photographs/videos of the damaged package and product immediately and email us at buttersnbetter@gmail.com within 24 hours of delivery. We will arrange a replacement or issue a refund as per our Return & Refund Policy.