Refund policy

At Butters N Better (www.bnbbutters.in), we strive to deliver the freshest nut butters prepared to the highest quality standards. Since our products are perishable food items made fresh to order, we maintain a strict freshness and safety protocol.

1. Returns

Because our nut butters are fresh, perishable products, purchases made through our online store (www.bnbbutters.in) cannot be returned once the order has been delivered.

2. Replacements for Damaged Items

While we take utmost care in packaging, we offer a full replacement for products that arrive damaged during transit.

  • Eligibility: Replacements are provided if your package or glass jars arrive broken, damaged, or leaking upon arrival.

  • Validation Process: Replacement orders are processed immediately once our customer support team validates the damage. To validate your claim, please share photos or video proof of the damaged package and items via email, phone, or WhatsApp.

3. Reporting Window & Time Limits

  • Standard Reporting Window (2 Days): Replacement orders and refunds will be processed only if the request is raised within 2 days of the order being delivered.

  • Maximum Time Limit (Up to 7 Days): Requests raised after the 2-day window will be evaluated at the sole discretion of our support team. Any queries, damage claims, or concerns raised beyond 7 days from the order delivery date will not be entertained.

4. How to Request a Replacement

If you receive a damaged product, please contact us within 2 days of delivery:


  • Email: buttersnbetter@gmail.com

  • Phone / WhatsApp: +91-9653260693

Please include your Order Number, Delivery Date, and clear photos or videos of the damaged item in your message so our team can assist you immediately.